Patient Information

Everything You Need to Know

At Tewantin Medical Centre, we aim to make your healthcare experience smooth, welcoming, and supportive. Below you’ll find everything you need to know before visiting us.

New Patients
We welcome new patients to our clinic. Please arrive 15 minutes early for your first appointment to complete our new patient registration form if you haven’t already filled it out online. If you’re transferring from another practice, you can request to have your medical records sent to your new doctor before your appointment day.

Standard & Long Appointments
Standard appointments are usually 10–15 minutes. If you have multiple or complex concerns, please book a long consultation, which allows 20–30 minutes. These may not always be available to book online depending on your doctor, so please call reception if you need a longer appointment and can’t find one online.

Phone Consultations
While in-person consultations are preferred, we understand that sometimes a phone appointment may be more suitable. These can be booked in the same way as face-to-face consultations and are charged at the same fee, with the same Medicare rebates available.

Other Appointment Types
Some appointments require extra time, such as minor surgery, travel medicine consultations, insurance medicals, driver’s licence medicals, Chronic condition management plans, health assessments, and mental health consultations and plans. Some appointments such as immunisations will also require an appointment with both your GP specialist and Nurse.



Please let our reception team know the purpose of your booking so we can allocate the right appointment length for your doctor’s requirements.

Urgent Appointments
We do our best to accommodate urgent issues on the same day. However, you may not always be able to see your regular GP if the matter is time-sensitive. Our reception team may arrange for you to speak with a nurse for an initial assessment, or recommend calling an ambulance or visiting Noosa Hospital if appropriate.

Home Visits
Due to time limitations, home visits are considered on a case-by-case basis and are generally reserved for palliative care patients or those physically unable to attend the clinic.

Test Results
Test results are sent directly to your treating doctor. You will only be contacted if your results require follow-up. If your symptoms persist or you have been advised to rebook regardless of the results, please make another appointment. You can also call reception to check if your results have been received.



• Non-urgent results: You may receive a text message to book an appointment, followed by a call if you don’t respond.
• Urgent results: Your doctor will contact you directly. All results appointments are privately billed, regardless of appointment type.

Please be aware that in cases where results have been ordered by a non-GP specialist, your results may need reviewing, but it is important to let your GP know if that is to be done by them or the specialist who has ordered these tests.

Recalls & Reminders
We use an automated recall system for follow-ups such as cervical screening, immunisations, blood tests, and injections. You will receive a text message prompting you to book an appointment. We also send reminders for annual health assessments, care plans, and reviews. If you prefer not to receive these reminders, please let our team know.

Repeat Prescriptions
We recommend booking a consultation for prescriptions to ensure your ongoing health is managed appropriately. If you’ve forgotten a script or are about to run out, your doctor may approve a telephone consultation to arrange it. Some of our GP specialists offer an on-line script request via our online booking service.

https://www.hotdoc.com.au/request/prescription/intro?defaults=practice-tewantin-medical-centre

If you haven’t seen your doctor in the past four months, an in-person appointment is generally required.

Referrals to Specialists
Referrals to non-GP specialists require an appointment. Please ensure you allow enough time before your specialist appointment to arrange this with your GP.

If clinically appropriate, some of our GP specialists offer a referral request service via our online booking service.

https://www.hotdoc.com.au/request/referral/intro?defaults=practice-tewantin-medical-centre

If it is a new referral for a condition your GP has not discussed, an appointment will be required.

Translation & Interpreting Services
We are committed to providing care for all members of our community. Our reception team can arrange access to the Translating and Interpreting Service (TIS) and the National Relay Service when booking your appointment.

Feedback
We welcome your feedback—whether it’s a compliment, suggestion, or concern. Please direct any feedback to our Practice Manager Kylie via telephone (07 5313 3277) or email (pm@tewantinmedicalcentre.com.au).

If you feel your concern has not been addressed, you can escalate it to the Office of the Health Ombudsman.

Consultation Fees & Billing Information

Practice Status

• Tewantin Medical Centre is a private billing practice.

Consultation Fees

• Standard Consultation: $95 (Medicare rebate $43.90) — no concession/CSHC
• Long Consultation: $140 (Medicare rebate $84.90)

Health Care Card / Pension Card

• Standard Consultation: $70 (Medicare rebate $42.85)
• Long Consultation: $110 (Medicare rebate $82.90)

New Patients

• First consultation is privately billed regardless of concession cards (Veterans excluded).

Medicare Rebates

• On-the-spot rebate available when you have a savings or cheque account card.

Veteran Community

• Bulk billing for DVA Gold card holders.
• DVA White card holders bulk billed when the consultation relates to approved coverage.

Telephone Consultations

• Available where deemed appropriate by your treating doctor.
• Not bulk-billed and charged at the same rates as above.

Late Cancellations & No-Shows

• Within 3 hours of your appointment or non-attendance may incur a fee up to the full consultation amount, at your treating doctor’s discretion.

Full Fee List

• A more comprehensive list of fees is available at reception.

Current fees effective from 1 August 2024.

Client Forms Below

New Patient

Information Form

My Medicare Registration

Form

Patient

Information

Medical Records Transfer

Consent Form

Tewantin Medical Centre is a private billing practice.

Consultation Fees

Note: Price increase as of 01 August 2024

Standard Consultation $95 – ($42.85 rebate) – no concession/CSHC
Long Consultation $140 – ($82.90)

Health Care Card/Pension Card
Standard Consultation $70 – ($42.85 rebate)
Long Consultation – $110 – ($82.90 rebate)

New Patients: Please note, regardless of concession cards, your first consultation will be charged privately (Veterans excluded).

Our software system enables your rebate to be given back to you immediately if you hold a savings or cheque card.

Our practice as a courtesy offers bulk billing to our Veteran Community (DVA Gold) or DVA white if your consultation pertains to your approved coverage.

Telephone Consultations: Where deemed appropriate by your treating Doctor, you may be eligible for a consultation via telephone. Please note that these consultations are not bulk-billed and will incur the same consultation fees as above.



No-shows and late cancellations
Please be aware that late (within 3 hours of your appointment time) cancellations and no-shows may be subject to a cancellation fee of up to your full consultation fee. This is at the discretion of your treating doctor.

A more comprehensive list of fees is available at reception.